Value Added Services Specialist

Basic Requirements:

• Excellent communication skills (Excellent English, Good Hindi)
• Female candidates only
• Soft skills
• Basic Microsoft office (excel, word)
• Presentation skills
• Can hold a conversation freely (make customer feel warm and friendly)
• Graduation in any discipline.
• Fluency in any regional languages would be a plus.
• Empathy and understanding towards the needs and concerns of students and their families.

Job Specification:

• Obtaining customer information and other relevant data
• Maintaining the database of the customers on a regular basis
• Handling student queries and ability to provide information verbally, clearly and effectively
• Preparing daily reports and MIS student services
• Making sales calls, fixing up the appointments, passing on the sales leads 
• Provide comprehensive guidance and counselling to students for studying abroad (Speak to students for introduction, service portfolio, warming up and setting up meetings)
• Assist students in understanding the various products, eligibility criteria,  and other relevant details.
• Evaluate the financial needs of students and recommend suitable loan solutions based on their requirements.
• Communicate effectively with students and their parents/guardians to address queries, concerns, and provide personalised advice.
• Collaborate with financial institutions and banks to facilitate.
• Maintain accurate records of student interactions, loan applications, and other relevant data.
• Stay updated on the latest trends and regulations in the education loan industry.
• Handle telephone inquiries and provide timely assistance to students and stakeholders.